Policy

Orders and Returns

Items cannot be returned after installation unless there is an issue with the fitment or there is a shop error. Wheels must be test fitted before installation. At least 25% deposit is needed for every order. If an order is cancelled after items have been delivered to the shop, customer will lose the 25% of the total invoice for restocking fees. Ordered items must arrive from the vendors and depends on availability and shipping time. Items cannot be cancelled due to time frames.

Manufacturer Defect & Warranty

All parts purchased at Wheel Deals and 4x4 Pros, Inc. are covered under the manufacturer's Defect Policy. Items must be sent to the manufacturer for inspection and accepted for manufacturer defects. Wheel Deals and 4x4 Pros, Inc. is not responsible for any manufacturer defect.

You can always contact us for any return question at wdand4x4pros@gmail.com or fill out our contact form.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. All items installed at the store location must be inspected before exiting the shop. No damages will be accepted once the customer has left the premises. If the vehicle needs to stay at the premises for more than a short time, the vehicle needs to be inspected for any kind of body damage. No damages will be accepted without a prior inspection of the vehicle.

Labor Warranty & Our Services

All services provided by Wheel Deals and 4x4 Pros, Inc. have a 30 day warranty. Alignments are done with a Hunter computer alignment machine and by an alignment professional. All alignment adjustments have to do with the suspension of the vehicle. Only refunds can be given due to not being able to align a vehicle and no compensations can be given for outside shop alignment. No refunds will be issued on alignment for packages, since lift kits and lowering kits come with FREE alignment.

Exchanges

Before parts are installed, they can be exchanged with other items.


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